Volume 20; Issue 2

Journal of Service Management

Volume 20; Issue 2

1

Internal branding: an enabler of employees' brand‐supporting behaviours

Baron, Steve, Punjaisri, Khanyapuss, Evanschitzky, Heiner, Wilson, Alan

Journal:

Journal of Service Management

Year:

2009

Language:

english

File:

PDF, 121 KB

english, 2009

2

Development of industrial service offerings: a process framework

Baron, Steve, Kindström, Daniel, Kowalkowski, Christian

Journal:

Journal of Service Management

Year:

2009

Language:

english

File:

PDF, 113 KB

english, 2009

3

Innovation in services: present findings, and future pathways

Baron, Steve, Droege, Henning, Hildebrand, Dagmar, Heras Forcada, Miguel A.

Journal:

Journal of Service Management

Year:

2009

Language:

english

File:

PDF, 273 KB

english, 2009

4

Emotions and stability in telecom‐customer relationships

Baron, Steve, Roos, Inger, Friman, Margareta, Edvardsson, Bo

Journal:

Journal of Service Management

Year:

2009

Language:

english

File:

PDF, 231 KB

english, 2009

5

Restorative servicescapes: restoring directed attention in third places

Baron, Steve, Rosenbaum, Mark S.

Journal:

Journal of Service Management

Year:

2009

Language:

english

File:

PDF, 229 KB

english, 2009

6

Contradictory spaces: negotiating virtual spaces of consumption

Baron, Steve, Laing, Angus, Newholm, Terry, Hogg, Gill

Journal:

Journal of Service Management

Year:

2009

Language:

english

File:

PDF, 218 KB

english, 2009