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Volume 22; Issue 3
Main
Journal of Service Management
Volume 22; Issue 3
Journal of Service Management
Volume 22; Issue 3
1
Customer experience in online financial services
Ding, Xin David
,
Huang, Yang
,
Verma, Rohit
Journal:
Journal of Service Management
Year:
2011
Language:
english
File:
PDF, 221 KB
Your tags:
english, 2011
2
Service behaviours of highly committed financial consultants
Furtmueller, Elfi
,
van Dick, Rolf
,
Wilderom, Celeste
Journal:
Journal of Service Management
Year:
2011
Language:
english
File:
PDF, 323 KB
Your tags:
english, 2011
3
The risks of providing services
Nordin, Fredrik
,
Kindström, Daniel
,
Kowalkowski, Christian
,
Rehme, Jakob
Journal:
Journal of Service Management
Year:
2011
Language:
english
File:
PDF, 376 KB
Your tags:
english, 2011
4
Characterising the concept of service experience
Helkkula, Anu
Journal:
Journal of Service Management
Year:
2011
Language:
english
File:
PDF, 254 KB
Your tags:
english, 2011
5
The marketing practices‐performance relationship in professional service firms
Sweeney, Jillian C.
,
Soutar, Geoffrey N.
,
McColl‐Kennedy, Janet R.
Journal:
Journal of Service Management
Year:
2011
Language:
english
File:
PDF, 254 KB
Your tags:
english, 2011
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