Volume 1; Issue 2

Journal of Service Research

Volume 1; Issue 2
1

Cultural Influences on Service Quality Expectations

Donthu, N.
Journal:
Journal of Service Research
Year:
1998
Language:
english
File:
PDF, 1.60 MB
english, 1998
2

The Strategic Levers of Yield Management

Kimes, S. E.
Journal:
Journal of Service Research
Year:
1998
Language:
english
File:
PDF, 1.76 MB
english, 1998
3

Managing Dissatisfaction: How to Decrease Customer Opportunism by Partial Refunds

Chu, W.
Journal:
Journal of Service Research
Year:
1998
Language:
english
File:
PDF, 2.47 MB
english, 1998
4

Customer Heterogeneity in Service Management

Danaher, P. J.
Journal:
Journal of Service Research
Year:
1998
File:
PDF, 1.59 MB
1998
5

Measuring and Managing the Benefits of Customer Retention: An Empirical Investigation

Narayandas, D.
Journal:
Journal of Service Research
Year:
1998
Language:
english
File:
PDF, 3.51 MB
english, 1998
6

What Is the Domain of Service Research?

Rust, R.
Journal:
Journal of Service Research
Year:
1998
File:
PDF, 159 KB
1998
7

Growth through Product-Sharing Services

Johnson, M. D.
Journal:
Journal of Service Research
Year:
1998
File:
PDF, 1.84 MB
1998