Volume 6; Issue 3

Journal of Service Research

Volume 6; Issue 3

1

Customer Switching Patterns in Competitive and Noncompetitive Service Industries

Roos, Inger, Edvardsson, Bo, Gustafsson, Anders

Journal:

Journal of Service Research

Year:

2004

Language:

english

File:

PDF, 289 KB

english, 2004

2

A Call for a Wider Range of Service Research

Journal:

Journal of Service Research

Year:

2004

Language:

english

File:

PDF, 63 KB

english, 2004

3

Service Intensiveness and Brand Extension Evaluations

Lei, Jing, Pruppers, Roger, Ouwersloot, Hans, Lemmink, Jos

Journal:

Journal of Service Research

Year:

2004

Language:

english

File:

PDF, 117 KB

english, 2004

4

A Tale of Two Countries’ Conservatism, Service Quality, and Feedback on Customer Satisfaction

Voss, Christopher A., Roth, Aleda V., Rosenzweig, Eve D., Blackmon, Kate, Chase, Richard B.

Journal:

Journal of Service Research

Year:

2004

Language:

english

File:

PDF, 182 KB

english, 2004

5

Consumer-to-Consumer Conversations in Service Settings

Harris, Kim, Baron, Steve

Journal:

Journal of Service Research

Year:

2004

Language:

english

File:

PDF, 147 KB

english, 2004

6

An Examination and Extension of the Zone-of-Tolerance Model: A Comparison to Performance-Based Models of Perceived Quality

Teas, R. K., DeCarlo, Thomas E.

Journal:

Journal of Service Research

Year:

2004

Language:

english

File:

PDF, 128 KB

english, 2004

7

Customer Satisfaction Across Organizational Units

Malthouse, Edward C., Oakley, James L., Calder, Bobby J., Iacobucci, Dawn

Journal:

Journal of Service Research

Year:

2004

Language:

english

File:

PDF, 121 KB

english, 2004