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Volume 22; Issue 1
Main
Journal of Services Marketing
Volume 22; Issue 1
Journal of Services Marketing
Volume 22; Issue 1
1
Implementation of service profit chain initiatives in a franchise system
Maritz, Alex
,
Nieman, Gideon
Journal:
Journal of Services Marketing
Year:
2008
Language:
english
File:
PDF, 140 KB
Your tags:
english, 2008
2
An exploration of happy/sad and liked/disliked music effects on shopping intentions in a women's clothing store service setting
Broekemier, Greg
,
Marquardt, Ray
,
Gentry, James W.
Journal:
Journal of Services Marketing
Year:
2008
Language:
english
File:
PDF, 125 KB
Your tags:
english, 2008
3
The notion of internal market orientation and employee job satisfaction: some preliminary evidence
Gounaris, Spiros
Journal:
Journal of Services Marketing
Year:
2008
Language:
english
File:
PDF, 353 KB
Your tags:
english, 2008
4
Brand familiarity: its effects on satisfaction evaluations
Tam, Jackie L.M.
Journal:
Journal of Services Marketing
Year:
2008
Language:
english
File:
PDF, 234 KB
Your tags:
english, 2008
5
Causes and consequences of grudge‐holding in service relationships
Bunker, Matthew P.
,
Ball, Dwayne
Journal:
Journal of Services Marketing
Year:
2008
Language:
english
File:
PDF, 265 KB
Your tags:
english, 2008
6
An empirical analysis of e‐service implementation: antecedents and the resulting value creation
Rapp, Adam
,
Rapp, Tammy
,
Schillewaert, Niels
Journal:
Journal of Services Marketing
Year:
2008
Language:
english
File:
PDF, 233 KB
Your tags:
english, 2008
7
Comparing three signals of service quality
Dean, Dwane H.
,
Lang, Jane M.
Journal:
Journal of Services Marketing
Year:
2008
Language:
english
File:
PDF, 143 KB
Your tags:
english, 2008
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