Volume 22; Issue 1

Journal of Services Marketing

Volume 22; Issue 1

1

Implementation of service profit chain initiatives in a franchise system

Maritz, Alex, Nieman, Gideon

Journal:

Journal of Services Marketing

Year:

2008

Language:

english

File:

PDF, 140 KB

english, 2008

2

An exploration of happy/sad and liked/disliked music effects on shopping intentions in a women's clothing store service setting

Broekemier, Greg, Marquardt, Ray, Gentry, James W.

Journal:

Journal of Services Marketing

Year:

2008

Language:

english

File:

PDF, 125 KB

english, 2008

3

The notion of internal market orientation and employee job satisfaction: some preliminary evidence

Gounaris, Spiros

Journal:

Journal of Services Marketing

Year:

2008

Language:

english

File:

PDF, 353 KB

english, 2008

4

Brand familiarity: its effects on satisfaction evaluations

Tam, Jackie L.M.

Journal:

Journal of Services Marketing

Year:

2008

Language:

english

File:

PDF, 234 KB

english, 2008

5

Causes and consequences of grudge‐holding in service relationships

Bunker, Matthew P., Ball, Dwayne

Journal:

Journal of Services Marketing

Year:

2008

Language:

english

File:

PDF, 265 KB

english, 2008

6

An empirical analysis of e‐service implementation: antecedents and the resulting value creation

Rapp, Adam, Rapp, Tammy, Schillewaert, Niels

Journal:

Journal of Services Marketing

Year:

2008

Language:

english

File:

PDF, 233 KB

english, 2008

7

Comparing three signals of service quality

Dean, Dwane H., Lang, Jane M.

Journal:

Journal of Services Marketing

Year:

2008

Language:

english

File:

PDF, 143 KB

english, 2008