Volume 24; Issue 5

Journal of Services Marketing

Volume 24; Issue 5

1

Service quality, trust, commitment and service differentiation in business relationships

Chenet, Pierre, Dagger, Tracey S., O'Sullivan, Don

Journal:

Journal of Services Marketing

Year:

2010

Language:

english

File:

PDF, 171 KB

english, 2010

2

Service brand equity and employee brand commitment

Kimpakorn, Narumon, Tocquer, Gerard

Journal:

Journal of Services Marketing

Year:

2010

Language:

english

File:

PDF, 180 KB

english, 2010

3

Characteristics of services – a new approach uncovers their value

Moeller, Sabine

Journal:

Journal of Services Marketing

Year:

2010

Language:

english

File:

PDF, 477 KB

english, 2010

4

Synergistic effects of operant knowledge resources

Phillips Melancon, Joanna, Griffith, David A., Noble, Stephanie M., Chen, Qimei

Journal:

Journal of Services Marketing

Year:

2010

Language:

english

File:

PDF, 271 KB

english, 2010

5

The role of intimacy in service relationships: an exploration

Beetles, Andrea C., Harris, Lloyd C.

Journal:

Journal of Services Marketing

Year:

2010

Language:

english

File:

PDF, 239 KB

english, 2010

6

A CIT investigation of other customers' influence in services

Zhang, Jingyun, Beatty, Sharon E., Mothersbaugh, David

Journal:

Journal of Services Marketing

Year:

2010

Language:

english

File:

PDF, 308 KB

english, 2010

7

Testing a branch performance model in a New Zealand bank

Yavas, Ugur, Babakus, Emin, Ashill, Nicholas J.

Journal:

Journal of Services Marketing

Year:

2010

Language:

english

File:

PDF, 156 KB

english, 2010