Volume 26; Issue 5

Journal of Services Marketing

Volume 26; Issue 5
1

The relationship between employee satisfaction and customer satisfaction

Jeon, Hoseong, Choi, Beomjoon
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 317 KB
english, 2012
2

Creating new market for industrial services in nascent fields

Hu, Yansong, McLoughlin, Damien
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 382 KB
english, 2012
3

Wearing community: why customers purchase a service firm's logo products

Rosenbaum, Mark S., Martin, Drew
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 330 KB
english, 2012
4

Interactions and consequences of inertia and switching costs

Lee, Richard, Neale, Larry
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 318 KB
english, 2012
6

Offshore outsourcing of customer services – boon or bane?

Sharma, Piyush
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 295 KB
english, 2012