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Volume 26; Issue 5
Main
Journal of Services Marketing
Volume 26; Issue 5
Journal of Services Marketing
Volume 26; Issue 5
1
The relationship between employee satisfaction and customer satisfaction
Jeon, Hoseong
,
Choi, Beomjoon
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 317 KB
Your tags:
english, 2012
2
Creating new market for industrial services in nascent fields
Hu, Yansong
,
McLoughlin, Damien
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 382 KB
Your tags:
english, 2012
3
Wearing community: why customers purchase a service firm's logo products
Rosenbaum, Mark S.
,
Martin, Drew
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 330 KB
Your tags:
english, 2012
4
Interactions and consequences of inertia and switching costs
Lee, Richard
,
Neale, Larry
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 318 KB
Your tags:
english, 2012
5
Overcompensating for severe service failure: perceived fairness and effect on negative word‐of‐mouth intent
Noone, Breffni M.
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 234 KB
Your tags:
english, 2012
6
Offshore outsourcing of customer services – boon or bane?
Sharma, Piyush
Journal:
Journal of Services Marketing
Year:
2012
Language:
english
File:
PDF, 295 KB
Your tags:
english, 2012
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