Volume 27; Issue 1

Journal of Services Marketing

Volume 27; Issue 1

1

Exploring switching behavior of US mobile service customers

Malhotra, Arvind, Kubowicz Malhotra, Claudia

Journal:

Journal of Services Marketing

Year:

2013

Language:

english

File:

PDF, 452 KB

english, 2013

2

SERV*OR in China: testing the effect of service orientation on service skills performance

Luk, Sherriff T.K., Lu, Ken, Liu, Ben

Journal:

Journal of Services Marketing

Year:

2013

Language:

english

File:

PDF, 219 KB

english, 2013

3

Shopping motivation as a moderator in the retail service evaluation

Luk, Sherriff T.K., Sharma, Piyush, Chen, Ivy S.N.

Journal:

Journal of Services Marketing

Year:

2013

Language:

english

File:

PDF, 130 KB

english, 2013

4

Consumer information search and credence services: implications for service providers

Mortimer, Kathleen, Pressey, Andrew

Journal:

Journal of Services Marketing

Year:

2013

Language:

english

File:

PDF, 261 KB

english, 2013

5

Internet forums and negotiation of healthcare knowledge cultures

Keeling, Debbie, Khan, Amna, Newholm, Terry

Journal:

Journal of Services Marketing

Year:

2013

Language:

english

File:

PDF, 290 KB

english, 2013

6

Adopting self‐service technology to do more with less

Hilton, Toni, Hughes, Tim, Little, Ed, Marandi, Ebi

Journal:

Journal of Services Marketing

Year:

2013

Language:

english

File:

PDF, 229 KB

english, 2013