Volume 12; Issue 6

Managing Service Quality

Volume 12; Issue 6
1

E‐services and their role in B2C e‐commerce

Singh, Mohini
Journal:
Managing Service Quality
Year:
2002
Language:
english
File:
PDF, 103 KB
english, 2002
2

Service quality in call centres: implications for customer loyalty

Dean, Alison M.
Journal:
Managing Service Quality
Year:
2002
Language:
english
File:
PDF, 91 KB
english, 2002
3

Exploring the development of quality in higher education

Avdjieva, Maria, Wilson, Marie
Journal:
Managing Service Quality
Year:
2002
Language:
english
File:
PDF, 120 KB
english, 2002
5

E‐government: a new route to public sector quality

Teicher, Julian, Hughes, Owen, Dow, Nina
Journal:
Managing Service Quality
Year:
2002
Language:
english
File:
PDF, 285 KB
english, 2002
6

An inter‐industry comparison of quality management practices and performance

Sharma, Bishnu, Gadenne, David
Journal:
Managing Service Quality
Year:
2002
Language:
english
File:
PDF, 200 KB
english, 2002
8

Attitudes of middle managers to quality‐based organisational change

Davis, Douglas, Fisher, Thomas
Journal:
Managing Service Quality
Year:
2002
Language:
english
File:
PDF, 86 KB
english, 2002