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Volume 17; Issue 6
Main
Managing Service Quality
Volume 17; Issue 6
Managing Service Quality
Volume 17; Issue 6
1
Culture and service quality expectations: Evidence from Generation Y consumers in Malaysia
Kueh, Karen
,
Voon, Boo Ho
Journal:
Managing Service Quality
Year:
2007
Language:
english
File:
PDF, 183 KB
Your tags:
english, 2007
2
Customer complaint behaviour from the perspective of the service‐dominant logic of marketing
Tronvoll, Bård
Journal:
Managing Service Quality
Year:
2007
Language:
english
File:
PDF, 349 KB
Your tags:
english, 2007
3
Identifying competitive customer value propositions in retailing
Rintamäki, Timo
,
Kuusela, Hannu
,
Mitronen, Lasse
Journal:
Managing Service Quality
Year:
2007
Language:
english
File:
PDF, 362 KB
Your tags:
english, 2007
4
The role of intrinsic and extrinsic quality attributes on consumer behaviour for traditional food products
Espejel, Joel
,
Fandos, Carmina
,
Flavián, Carlos
Journal:
Managing Service Quality
Year:
2007
Language:
english
File:
PDF, 302 KB
Your tags:
english, 2007
5
E‐strategy in the UK retail grocery sector: a resource‐based analysis
Ellis‐Chadwick, Fiona
,
Doherty, Neil F.
,
Anastasakis, Leonidas
Journal:
Managing Service Quality
Year:
2007
Language:
english
File:
PDF, 240 KB
Your tags:
english, 2007
6
Learning in a service context: going backstage
Wägar, Karolina
Journal:
Managing Service Quality
Year:
2007
Language:
english
File:
PDF, 239 KB
Your tags:
english, 2007
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