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Volume 18; Issue 5
Main
Managing Service Quality
Volume 18; Issue 5
Managing Service Quality
Volume 18; Issue 5
1
After‐sales service quality as an antecedent of customer satisfaction
Sigala, Marianna
,
Rigopoulou, Irini D.
,
Chaniotakis, Ioannis E.
,
Lymperopoulos, Constantine
,
Siomkos, George I.
Journal:
Managing Service Quality
Year:
2008
Language:
english
File:
PDF, 137 KB
Your tags:
english, 2008
2
Antecedents and consequences of relationship quality in athletic services
Sigala, Marianna
,
Athanasopoulou, Pinelopi
Journal:
Managing Service Quality
Year:
2008
Language:
english
File:
PDF, 100 KB
Your tags:
english, 2008
3
Integrated customer relationship management for service activities
Sigala, Marianna
,
Dimitriadis, Sergios
,
Stevens, Eric
Journal:
Managing Service Quality
Year:
2008
Language:
english
File:
PDF, 292 KB
Your tags:
english, 2008
4
Investigating the “new product acceptance function” in Greek enterprises
Sigala, Marianna
,
Salamoura, Maria
,
Angelis, Vasilis
,
Kehagias, John
,
Lymperopoulos, Constantine
Journal:
Managing Service Quality
Year:
2008
Language:
english
File:
PDF, 170 KB
Your tags:
english, 2008
5
Effects of e‐government on service design as perceived by employees
Sigala, Marianna
,
Åkesson, Maria
,
Edvardsson, Bo
Journal:
Managing Service Quality
Year:
2008
Language:
english
File:
PDF, 315 KB
Your tags:
english, 2008
6
Measuring and applying the PAKSERV service quality construct
Graham Saunders, Stephen
Journal:
Managing Service Quality
Year:
2008
Language:
english
File:
PDF, 278 KB
Your tags:
english, 2008
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