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Volume 7; Issue 4
Main
Managing Service Quality
Volume 7; Issue 4
Managing Service Quality
Volume 7; Issue 4
1
Ten arguments against ISO 9000
Seddon, John
Journal:
Managing Service Quality
Year:
1997
Language:
english
File:
PDF, 146 KB
Your tags:
english, 1997
2
The ISO and TECs: a strategic imperative
Fuller, Peter
,
Khera, Nav
Journal:
Managing Service Quality
Year:
1997
Language:
english
File:
PDF, 85 KB
Your tags:
english, 1997
3
Establishing rapport: the secret business tool to success
Hollman, Wayne A.
,
Kleiner, Brian H.
Journal:
Managing Service Quality
Year:
1997
Language:
english
File:
PDF, 117 KB
Your tags:
english, 1997
4
Meeting the service quality challenge: structural problems and solutions
Yavas, Ugur
,
Shemwell, Donald J.
Journal:
Managing Service Quality
Year:
1997
Language:
english
File:
PDF, 33 KB
Your tags:
english, 1997
5
Oliver Cromwell and the total quality challenge
Choppin, Jon
Journal:
Managing Service Quality
Year:
1997
Language:
english
File:
PDF, 24 KB
Your tags:
english, 1997
6
Rover Group’s drive towards extraordinary customer satisfaction
Taylor, Chris
Journal:
Managing Service Quality
Year:
1997
Language:
english
File:
PDF, 32 KB
Your tags:
english, 1997
7
Practices of excellent companies in the automotive finance industry
Spina, Joseph
,
Kleiner, Brian H.
Journal:
Managing Service Quality
Year:
1997
Language:
english
File:
PDF, 34 KB
Your tags:
english, 1997
8
Problems of implementation force Cowie to change its quality system
Willoughby, Stephen C.
,
Wilson, D.K.
Journal:
Managing Service Quality
Year:
1997
Language:
english
File:
PDF, 47 KB
Your tags:
english, 1997
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