Volume 7; Issue 5

Managing Service Quality

Volume 7; Issue 5
3

Shotover to quality: the world’s most exciting jet boat ride

Kandampully, Jay, Duddy, Ria
Journal:
Managing Service Quality
Year:
1997
Language:
english
File:
PDF, 21 KB
english, 1997
4

Striving for number one: practices from the US banking industry

Brown, Kathryn, Kleiner, Brian H.
Journal:
Managing Service Quality
Year:
1997
Language:
english
File:
PDF, 29 KB
english, 1997
5

Improving service quality: lessons and practice from the hotel sector

Eccles, Gavin, Durand, Philip
Journal:
Managing Service Quality
Year:
1997
Language:
english
File:
PDF, 20 KB
english, 1997
6

Ethics and corporate values ‐ lessons from the US military

Townsend, Patrick L., Gebhardt, Joan E., Townsend, Pat
Journal:
Managing Service Quality
Year:
1997
Language:
english
File:
PDF, 24 KB
english, 1997
7

Keep your market definitions up to date ‐ or risk losing your customers

Lele, Milind M.
Journal:
Managing Service Quality
Year:
1997
Language:
english
File:
PDF, 35 KB
english, 1997
8

Quality in practice ‐ three of the best from Oklahoma

Taylor, Chris
Journal:
Managing Service Quality
Year:
1997
Language:
english
File:
PDF, 34 KB
english, 1997
9

Quality in Oregon, USA ‐ the state quality award and its winners

Taylor, Chris
Journal:
Managing Service Quality
Year:
1997
Language:
english
File:
PDF, 25 KB
english, 1997
10

Customer service: what’s a smile got to do with it?

Cook, Sarah, Macaulay, Steve
Journal:
Managing Service Quality
Year:
1997
Language:
english
File:
PDF, 36 KB
english, 1997
11

Growing the top line: companies should look beyond satisfaction

Taylor, Chris
Journal:
Managing Service Quality
Year:
1997
Language:
english
File:
PDF, 97 KB
english, 1997