Volume 9; Issue 6

Managing Service Quality

Volume 9; Issue 6
1

An innovative framework for health care performance measurement

Cheng Lim, Puay, Tang, Nelson K.H., Jackson, Peter M.
Journal:
Managing Service Quality
Year:
1999
Language:
english
File:
PDF, 526 KB
english, 1999
2

Organizational transformation for service excellence in a public hospital in Hong Kong

Ho, William
Journal:
Managing Service Quality
Year:
1999
Language:
english
File:
PDF, 158 KB
english, 1999
3

Small service firms – creating value through innovation

Hine, Damian, Ryan, Neal
Journal:
Managing Service Quality
Year:
1999
Language:
english
File:
PDF, 236 KB
english, 1999
6

Student focused design and improvement of university courses

Sandvik Wiklund, Pia, Wiklund, Håkan
Journal:
Managing Service Quality
Year:
1999
Language:
english
File:
PDF, 679 KB
english, 1999
7

Customer‐oriented service development at SAS

Ekdahl, Fredrik, Gustafsson, Anders, Edvardsson, Bo
Journal:
Managing Service Quality
Year:
1999
Language:
english
File:
PDF, 220 KB
english, 1999