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Volume 26; Issue 3
Main
OR Spectrum
Volume 26; Issue 3
OR Spectrum
Volume 26; Issue 3
1
An efficient time-windowing procedure for scheduling projects under multiple resource constraints
Reza Zamani
Journal:
OR Spectrum
Year:
2004
Language:
english
File:
PDF, 124 KB
Your tags:
english, 2004
2
Insurance demand, the elasticity of risk aversion, and relative prudence: a further result
Thomas Eichner
,
Andreas Wagener
Journal:
OR Spectrum
Year:
2004
Language:
english
File:
PDF, 92 KB
Your tags:
english, 2004
3
Performance analysis of an inbound call center with skills-based routing
Raik Stolletz
,
Stefan Helber
Journal:
OR Spectrum
Year:
2004
Language:
english
File:
PDF, 224 KB
Your tags:
english, 2004
4
Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters
Tania Jiménez
,
Ger Koole
Journal:
OR Spectrum
Year:
2004
Language:
english
File:
PDF, 454 KB
Your tags:
english, 2004
5
Approximation and analysis of a call center with flexible and specialized servers
RobertA. Shumsky
Journal:
OR Spectrum
Year:
2004
Language:
english
File:
PDF, 1.06 MB
Your tags:
english, 2004
6
The impact of customers’ patience on delay and abandonment: some empirically-driven experiments with the M/M/n+ G queue
Avi Mandelbaum
,
Sergey Zeltyn
Journal:
OR Spectrum
Year:
2004
Language:
english
File:
PDF, 589 KB
Your tags:
english, 2004
7
The impact of retrials on call center performance
Salah Aguir
,
Fikri Karaesmen
,
O. Zeynep Akşin
,
Fabrice Chauvet
Journal:
OR Spectrum
Year:
2004
Language:
english
File:
PDF, 247 KB
Your tags:
english, 2004
8
Editorial - Call Center Management
Stefan Helber
,
Karl-Heinz Waldmann
Journal:
OR Spectrum
Year:
2004
Language:
english
File:
PDF, 30 KB
Your tags:
english, 2004
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