Volume 26; Issue 3

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OR Spectrum
Volume 26; Issue 3

OR Spectrum

Volume 26; Issue 3

1

An efficient time-windowing procedure for scheduling projects under multiple resource constraints

Journal:

Year:

2004

Language:

english

File:

PDF, 124 KB

english, 2004

2

Insurance demand, the elasticity of risk aversion, and relative prudence: a further result

Thomas Eichner, Andreas Wagener

Journal:

Year:

2004

Language:

english

File:

PDF, 92 KB

english, 2004

3

Performance analysis of an inbound call center with skills-based routing

Raik Stolletz, Stefan Helber

Journal:

Year:

2004

Language:

english

File:

PDF, 224 KB

english, 2004

4

Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters

Tania Jiménez, Ger Koole

Journal:

Year:

2004

Language:

english

File:

PDF, 454 KB

english, 2004

5

Approximation and analysis of a call center with flexible and specialized servers

RobertA. Shumsky

Journal:

Year:

2004

Language:

english

File:

PDF, 1.06 MB

english, 2004

6

The impact of customers’ patience on delay and abandonment: some empirically-driven experiments with the M/M/n+ G queue

Avi Mandelbaum, Sergey Zeltyn

Journal:

Year:

2004

Language:

english

File:

PDF, 589 KB

english, 2004

7

The impact of retrials on call center performance

Salah Aguir, Fikri Karaesmen, O. Zeynep Akşin, Fabrice Chauvet

Journal:

Year:

2004

Language:

english

File:

PDF, 247 KB

english, 2004

8

Editorial - Call Center Management

Stefan Helber, Karl-Heinz Waldmann

Journal:

Year:

2004

Language:

english

File:

PDF, 30 KB

english, 2004