Volume 19; Issue 6

Production and Operations Management

Volume 19; Issue 6
1

Management Insights

Journal:
Production and Operations Management
Year:
2010
Language:
english
File:
PDF, 44 KB
english, 2010
2

Marshall L. Fisher

Journal:
Production and Operations Management
Year:
2010
Language:
english
File:
PDF, 824 KB
english, 2010
4

Are Self-Service Customers Satisfied or Stuck?

Ryan W. Buell, Dennis Campbell, Frances X. Frei
Journal:
Production and Operations Management
Year:
2010
Language:
english
File:
PDF, 207 KB
english, 2010
9

Improving Right Party Contact Rates at Outbound Call Centers

Srinivas Bollapragada, Suresh K. Nair
Journal:
Production and Operations Management
Year:
2010
Language:
english
File:
PDF, 159 KB
english, 2010
10

Revenue Management Through Dynamic Cross Selling in Call Centers

E. Lerzan Örmeci, O. Zeynep Akşin
Journal:
Production and Operations Management
Year:
2010
Language:
english
File:
PDF, 416 KB
english, 2010
11

Operations in Financial Services—An Overview

Emmanuel D. (Manos) Hatzakis, Suresh K. Nair, Michael Pinedo
Journal:
Production and Operations Management
Year:
2010
Language:
english
File:
PDF, 380 KB
english, 2010
12

INDEX TO VOLUME 19, 2010

Journal:
Production and Operations Management
Year:
2010
Language:
english
File:
PDF, 54 KB
english, 2010
15

The M&SOM Special Issue on the Environment

Erica Plambeck, Beril Toktay
Journal:
Production and Operations Management
Year:
2010
Language:
english
File:
PDF, 30 KB
english, 2010