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Volume 10; Issue 1
Main
Service Business
Volume 10; Issue 1
Service Business
Volume 10; Issue 1
1
Critical success factors in relationship management for services outsourcing
Rhodes, Joan
,
Lok, Peter
,
Loh, Wilson
,
Cheng, Vincent
Journal:
Service Business
Year:
2016
Language:
english
File:
PDF, 1.11 MB
Your tags:
english, 2016
2
How online service recovery approaches bolster recovery performance? A multi-level perspective
Li, Chia-Ying
,
Fang, Yu-Hui
Journal:
Service Business
Year:
2016
Language:
english
File:
PDF, 481 KB
Your tags:
english, 2016
3
From customer motivation to corporate performance. The role of strategic factors and distribution channels of financial service firms
Felício, J. Augusto
,
Freire, Carlos Robalo
Journal:
Service Business
Year:
2016
Language:
english
File:
PDF, 357 KB
Your tags:
english, 2016
4
Do online discounts and free gifts damage brand image of service? The moderating role of promotion-proneness
Crespo-Almendros, E.
,
Del Barrio-García, S.
Journal:
Service Business
Year:
2016
Language:
english
File:
PDF, 630 KB
Your tags:
english, 2016
5
Hospital career management systems and their effects on the psychological state and career attitudes of nurses
Kim, Sang-Man
,
Um, Ki-Hyun
,
Kim, Hyeon Young
,
Kim, Yong-Hyun
Journal:
Service Business
Year:
2016
Language:
english
File:
PDF, 510 KB
Your tags:
english, 2016
6
Effects of hospital leadership, organizational systems, and ESWOS on medical error reduction
Lee, DonHee
,
Hong, Kwan Soo
,
Kim, Nam Young
Journal:
Service Business
Year:
2016
Language:
english
File:
PDF, 350 KB
Your tags:
english, 2016
7
Influence of customer–firm relationships on customer participation in the service industry
Ahn, Jinwoo
,
Rho, Taeseok
Journal:
Service Business
Year:
2016
Language:
english
File:
PDF, 335 KB
Your tags:
english, 2016
8
Measuring service experience: a utility-based heuristic model
Chang, Wei-Lun
,
Huang, Ling-Yao
Journal:
Service Business
Year:
2016
Language:
english
File:
PDF, 958 KB
Your tags:
english, 2016
9
Predicting customers’ intentions to check in on Facebook while patronizing hospitality firms
Wang, Hsiu-Yuan
Journal:
Service Business
Year:
2016
Language:
english
File:
PDF, 635 KB
Your tags:
english, 2016
10
The effect of consumer values on the brand position of green restaurants by means-end chain and laddering interviews
Jeng, Mei-Yuan
,
Yeh, Tsu-Ming
Journal:
Service Business
Year:
2016
Language:
english
File:
PDF, 238 KB
Your tags:
english, 2016
11
Revisiting media selection in the digital era: adoption and usage
Huang, Yunchu
,
Yang, Chang-Gyu
,
Baek, Heon
,
Lee, Sang-Gun
Journal:
Service Business
Year:
2016
Language:
english
File:
PDF, 288 KB
Your tags:
english, 2016
12
Erratum to: Revisiting media selection in the digital era: adoption and usage
Huang, Yunchu
,
Yang, Chang-Gyu
,
Baek, Heon
,
Lee, Sang-Gun
Journal:
Service Business
Year:
2016
File:
PDF, 280 KB
Your tags:
2016
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