Volume 10; Issue 1

Service Business

Volume 10; Issue 1
1

Critical success factors in relationship management for services outsourcing

Rhodes, Joan, Lok, Peter, Loh, Wilson, Cheng, Vincent
Journal:
Service Business
Year:
2016
Language:
english
File:
PDF, 1.11 MB
english, 2016
7

Influence of customer–firm relationships on customer participation in the service industry

Ahn, Jinwoo, Rho, Taeseok
Journal:
Service Business
Year:
2016
Language:
english
File:
PDF, 335 KB
english, 2016
8

Measuring service experience: a utility-based heuristic model

Chang, Wei-Lun, Huang, Ling-Yao
Journal:
Service Business
Year:
2016
Language:
english
File:
PDF, 958 KB
english, 2016
9

Predicting customers’ intentions to check in on Facebook while patronizing hospitality firms

Wang, Hsiu-Yuan
Journal:
Service Business
Year:
2016
Language:
english
File:
PDF, 635 KB
english, 2016
11

Revisiting media selection in the digital era: adoption and usage

Huang, Yunchu, Yang, Chang-Gyu, Baek, Heon, Lee, Sang-Gun
Journal:
Service Business
Year:
2016
Language:
english
File:
PDF, 288 KB
english, 2016