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Volume 11; Issue 1
Main
Service Business
Volume 11; Issue 1
Service Business
Volume 11; Issue 1
1
Franchisor market power and control rights in franchise systems: the case of Major League Baseball versus the Los Angeles Dodgers
Brown, Richard S.
Journal:
Service Business
Year:
2017
Language:
english
File:
PDF, 654 KB
Your tags:
english, 2017
2
Does quality management improve performance or vice versa? Evidence from the hotel industry
Tarí, Juan José
,
Pereira-Moliner, Jorge
,
Pertusa-Ortega, Eva M.
,
López-Gamero, María D.
,
Molina-Azorín, José F.
Journal:
Service Business
Year:
2017
Language:
english
File:
PDF, 457 KB
Your tags:
english, 2017
3
Customer-to-customer interactions on customer citizenship behavior
Jung, Jin Ho
,
Yoo, Jay Jaewon
Journal:
Service Business
Year:
2017
Language:
english
File:
PDF, 562 KB
Your tags:
english, 2017
4
The effects of perceived value on loyalty: the moderating effect of market orientation adoption
Polo Peña, Ana Isabel
,
Frías Jamilena, Dolores María
,
Rodríguez Molina, Miguel Ángel
Journal:
Service Business
Year:
2017
Language:
english
File:
PDF, 572 KB
Your tags:
english, 2017
5
Development of a scale to measure the quality of mobile location-based services
Heo, Jun-Yeon
,
Kim, Kwang-Jae
Journal:
Service Business
Year:
2017
Language:
english
File:
PDF, 477 KB
Your tags:
english, 2017
6
The effect of self-checkout quality on customer satisfaction and repatronage in a retail context
Fernandes, Teresa
,
Pedroso, Rui
Journal:
Service Business
Year:
2017
Language:
english
File:
PDF, 659 KB
Your tags:
english, 2017
7
Open innovation and growth in IT sector
Asikainen, Anna-Leena
,
Mangiarotti, Giovanni
Journal:
Service Business
Year:
2017
Language:
english
File:
PDF, 637 KB
Your tags:
english, 2017
8
Designing a tool for service-dominant strategies using action design research
Lüftenegger, Egon
,
Comuzzi, Marco
,
Grefen, Paul W. P. J.
Journal:
Service Business
Year:
2017
Language:
english
File:
PDF, 1.50 MB
Your tags:
english, 2017
9
The identification of new service opportunities: a case-based morphological analysis
Lee, Hakyeon
,
Seol, Hyunju
,
Min, Hyejong
,
Geum, Youngjung
Journal:
Service Business
Year:
2017
Language:
english
File:
PDF, 717 KB
Your tags:
english, 2017
10
Key success factors for mobile app platform activation
Lee, Sang M.
,
Kim, Na Rang
,
Hong, Soon Goo
Journal:
Service Business
Year:
2017
Language:
english
File:
PDF, 677 KB
Your tags:
english, 2017
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