Volume 22; Issue 4

Service Industries Journal

Volume 22; Issue 4
1

Editorial board

Journal:
Service Industries Journal
Year:
2002
Language:
english
File:
PDF, 36 KB
english, 2002
3

'The IKEA Saga': How Service Culture Drives Service Strategy

Edvardsson, Bo, Enquist, Bo
Journal:
Service Industries Journal
Year:
2002
Language:
english
File:
PDF, 144 KB
english, 2002
4

The Antecedents of Service Expectations

Devlin, James F., Gwynne, Anne L., Ennew, Christine T.
Journal:
Service Industries Journal
Year:
2002
Language:
english
File:
PDF, 93 KB
english, 2002
6

End Matter

Journal:
Service Industries Journal
Year:
2002
Language:
english
File:
PDF, 51 KB
english, 2002
7

Book Reviews

McIntyre, Faye, Coe, Neil, Ellis, Susan
Journal:
Service Industries Journal
Year:
2002
Language:
english
File:
PDF, 54 KB
english, 2002
8

A Note on the Goods/Services Dichotomy

Greenfield, Harry I.
Journal:
Service Industries Journal
Year:
2002
Language:
english
File:
PDF, 32 KB
english, 2002
9

Cross-Border Bank Mergers and Acquisitions in the EU

Lindblom, Ted, von Koch, Christopher
Journal:
Service Industries Journal
Year:
2002
Language:
english
File:
PDF, 162 KB
english, 2002
10

Are Service Jobs as Bad as Theory Says? Some Empirical Findings from Denmark

Illeris, Sven
Journal:
Service Industries Journal
Year:
2002
Language:
english
File:
PDF, 86 KB
english, 2002
11

The Service Economy: Standardisation or Customisation?

Sundbo, Jon
Journal:
Service Industries Journal
Year:
2002
Language:
english
File:
PDF, 107 KB
english, 2002
13

Employer Characteristics and Practices as Drivers of Unfilled IT Vacancies

McGuinness, Seamus, Bonner, Karen
Journal:
Service Industries Journal
Year:
2002
Language:
english
File:
PDF, 79 KB
english, 2002