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Volume 23; Issue 2
Main
Service Industries Journal
Volume 23; Issue 2
Service Industries Journal
Volume 23; Issue 2
1
Importance-performance analysis revisited: the role of the factor structure of customer satisfaction
Matzler, Kurt
,
Sauerwein, Elmar
,
Heischmidt, Kenneth
Journal:
Service Industries Journal
Year:
2003
Language:
english
File:
PDF, 114 KB
Your tags:
english, 2003
2
Business services in Germany: bridges for innovation
Czarnitzki, Dirk
,
Spielkamp, Alfred
Journal:
Service Industries Journal
Year:
2003
Language:
english
File:
PDF, 157 KB
Your tags:
english, 2003
3
The spanish restaurant sector: evaluating the perceptions of quality
Soriano, Domingo Ribeiro
Journal:
Service Industries Journal
Year:
2003
Language:
english
File:
PDF, 87 KB
Your tags:
english, 2003
4
A method for the assessment of relative brand strength: a UK tour operator example
Gilbert, David
,
Hewlett, James
Journal:
Service Industries Journal
Year:
2003
Language:
english
File:
PDF, 105 KB
Your tags:
english, 2003
5
From listening to the customer to controlling with customer focus: facing the barriers in Nordic financial services
Nielsen, J⊘rn Flohr
,
Kock, Sören
Journal:
Service Industries Journal
Year:
2003
Language:
english
File:
PDF, 111 KB
Your tags:
english, 2003
6
Single versus multiple channel strategies: typologies and drivers
Easingwood, Chris
,
Coelho, Filipe
Journal:
Service Industries Journal
Year:
2003
Language:
english
File:
PDF, 74 KB
Your tags:
english, 2003
7
What follows tertiarisation? structural change and the role of knowledge-based services
Peneder, Michael
,
Kaniovski, Serguei
,
Dachs, Bernhard
Journal:
Service Industries Journal
Year:
2003
Language:
english
File:
PDF, 141 KB
Your tags:
english, 2003
8
A catalogue of success? Argos and catalogue showroom retailing
Sparks, Leigh
Journal:
Service Industries Journal
Year:
2003
Language:
english
File:
PDF, 219 KB
Your tags:
english, 2003
9
Professionalism: evolution and measurement
Swailes, Stephen
Journal:
Service Industries Journal
Year:
2003
Language:
english
File:
PDF, 116 KB
Your tags:
english, 2003
10
The new framework for global trade in services – all about GATS
Hibbert, Edgar
Journal:
Service Industries Journal
Year:
2003
Language:
english
File:
PDF, 61 KB
Your tags:
english, 2003
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