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Volume 26; Issue 7
Main
Service Industries Journal
Volume 26; Issue 7
Service Industries Journal
Volume 26; Issue 7
1
Enhancing knowledge-based service quality: A knowledge management perspective
Su, Hwan-Yann
,
Lin, Yichen
Journal:
Service Industries Journal
Year:
2006
Language:
english
File:
PDF, 163 KB
Your tags:
english, 2006
2
A cross-cultural perspective on the role of emotion in negative service encounters
Smith, Anne M.
Journal:
Service Industries Journal
Year:
2006
Language:
english
File:
PDF, 155 KB
Your tags:
english, 2006
3
The Antecedents of Prosocial Service Behaviours: An Empirical Investigation
Ackfeldt, Anna-Lena
,
Wong, Veronica
Journal:
Service Industries Journal
Year:
2006
Language:
english
File:
PDF, 144 KB
Your tags:
english, 2006
4
Developing the profiles of supermarket customers through data mining
Min, Hokey
Journal:
Service Industries Journal
Year:
2006
Language:
english
File:
PDF, 120 KB
Your tags:
english, 2006
5
Bank presence in firm equity: A diversification based approach
Victoria Ruiz-Mallorquí, María
,
Aguiar-Díaz, Inmaculada
,
Medina-Muñoz, Diego R.
Journal:
Service Industries Journal
Year:
2006
Language:
english
File:
PDF, 136 KB
Your tags:
english, 2006
6
Development of performance measurement systems in quality management organisations
Chang, Hsin Hsin
Journal:
Service Industries Journal
Year:
2006
Language:
english
File:
PDF, 456 KB
Your tags:
english, 2006
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