Volume 16; Issue 1

The TQM Journal

Volume 16; Issue 1
1

An index method for measurement of customer satisfaction

Fečiková, Ingrid
Journal:
The TQM Journal
Year:
2004
Language:
english
File:
PDF, 400 KB
english, 2004
2

On the effectiveness of quality management system audits

Beckmerhagen, I.A., Berg, H.P., Karapetrovic, S.V., Willborn, W.O.
Journal:
The TQM Journal
Year:
2004
Language:
english
File:
PDF, 152 KB
english, 2004
4

Private versus public sector excellence

Eskildsen, Jacob K., Kristensen, Kai, Jørn Juhl, Hans
Journal:
The TQM Journal
Year:
2004
Language:
english
File:
PDF, 167 KB
english, 2004
5

Experienced effects from applying TQM in societal improvement work in a Swedish community

Fredriksson, Maria
Journal:
The TQM Journal
Year:
2004
Language:
english
File:
PDF, 121 KB
english, 2004
6

The customer satisfaction in a reduced rank regression framework

Giorgio Lovaglio, Pietro
Journal:
The TQM Journal
Year:
2004
Language:
english
File:
PDF, 291 KB
english, 2004
7

Partnership with internal customers – a way to achieve increased commitment

Harnesk, Roland
Journal:
The TQM Journal
Year:
2004
Language:
english
File:
PDF, 93 KB
english, 2004