Volume 23; Issue 5

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The TQM Journal
Volume 23; Issue 5

The TQM Journal

Volume 23; Issue 5

1

The impact of TQM implementation on the organizational performance of Iranian manufacturing SMEs

Valmohammadi, Changiz

Journal:

The TQM Journal

Year:

2011

Language:

english

File:

PDF, 81 KB

english, 2011

2

Travel agencies in Alicante, Spain: a productivity analysis

Álvarez‐Suárez, Alberto, Fuentes, Ramón

Journal:

The TQM Journal

Year:

2011

Language:

english

File:

PDF, 231 KB

english, 2011

3

Differences between public administrators' and elected officials' perspectives on the role of the citizen in service quality improvement processes

Cassia, Fabio, Magno, Francesca

Journal:

The TQM Journal

Year:

2011

Language:

english

File:

PDF, 201 KB

english, 2011

4

Delighting customers of management education in India: a student perspective, part II

Sahney, Sangeeta

Journal:

The TQM Journal

Year:

2011

Language:

english

File:

PDF, 460 KB

english, 2011

5

High‐involvement work practices, quality results, and the role of HR function

Wickramasinghe, Vathsala, Gamage, Anuradha

Journal:

The TQM Journal

Year:

2011

Language:

english

File:

PDF, 231 KB

english, 2011

6

Understanding the interdependencies of quality problems and productivity

Nebl, Theodor, Schroeder, Anne‐Katrin

Journal:

The TQM Journal

Year:

2011

Language:

english

File:

PDF, 685 KB

english, 2011

7

Behavior patterns of quality cost categories

Chopra, Arvind, Garg, Dixit

Journal:

The TQM Journal

Year:

2011

Language:

english

File:

PDF, 176 KB

english, 2011