Volume 26; Issue 1

The TQM Journal

Volume 26; Issue 1
1

Emerging trend of customer satisfaction in academic process

Mitra Debnath, Roma, Shankar, Ravi
Journal:
The TQM Journal
Year:
2014
Language:
english
File:
PDF, 258 KB
english, 2014
4

Services branding: is it a matter of gender?

Maria Ugolini, Marta, Cassia, Fabio, Vigolo, Vania
Journal:
The TQM Journal
Year:
2014
Language:
english
File:
PDF, 224 KB
english, 2014
5

Process measures: a leadership tool for management

M. Becker, Craig, A. Glascoff, Mary
Journal:
The TQM Journal
Year:
2014
Language:
english
File:
PDF, 325 KB
english, 2014
6

Approaches for reducing medical errors and increasing patient safety

Zineldin, Mosad, Zineldin, Jonas, Vasicheva, Valentina
Journal:
The TQM Journal
Year:
2014
Language:
english
File:
PDF, 334 KB
english, 2014
7

Optimising pathways for an organisational change management programme

Cocks, Graeme
Journal:
The TQM Journal
Year:
2014
Language:
english
File:
PDF, 499 KB
english, 2014