Volume 9; Issue 4-5

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Total Quality Management
Volume 9; Issue 4-5

Total Quality Management

Volume 9; Issue 4-5

1

A holistic perspective on quality quests and quality gains: The role of environment

Wong, Winnie Y. L.

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 108 KB

english, 1998

2

Customer satisfaction index and its role in quality management

Eklof, Jan A., Westlund, Anders

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 135 KB

english, 1998

3

A more subjective approach to business improvement and organizational change evaluation

Henderson, Joan, Mcadam, Rodney

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 120 KB

english, 1998

4

Leadership for product development: A business excellence approach

Martensen, Anne

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 110 KB

english, 1998

5

Some aspects of customer satisfaction and customer loyalty

Kristensen, Kai

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 135 KB

english, 1998

6

Quality culture in the construction industry

Kanji, Gopal K., Wong, Alfred

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 156 KB

english, 1998

7

Effi cacious and effi cient management systems

Da Silva, Jose Ailton Baptista

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 69 KB

english, 1998

8

Quality is elusive without vertical systems

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 148 KB

english, 1998

9

Creating a learning organization: Training and development in British Steel's universal beam mill

Dobson, P. C., Tosh, M.

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 108 KB

english, 1998

10

Development of a business process re-engineering model applicable to the public sector

Mcadam, Rodney, Mitchell, Neil

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 104 KB

english, 1998

11

Missing the mark: A preliminary survey of the Scottish Charter Mark experience

Douglas, Alex, Kirk, David, Brennan, Carol, Ingram, Arthur

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 104 KB

english, 1998

12

Total quality management and higher education in Malaysia

Kanji, Gopal K., Tambi, Abdul Malek A.

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 89 KB

english, 1998

13

Restructuring brings quality improvements to Auburn University

Muse, William V., Burkhalter, Bettye B.

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 155 KB

english, 1998

14

Perspectives on research in quality management

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 109 KB

english, 1998

15

Embracing the feedback: An award winner's experience

Simpson, Russell, Meegan, Sarah, O'Neill, Edel

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 132 KB

english, 1998

16

Evolution from quality management to an integrative system in modern businesses

Mangelsdorf, Dietmar

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 90 KB

english, 1998

17

Quality assurance: The measure of quality culture in a managed care setting

Noble, Elizabeth

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 57 KB

english, 1998

18

The Kioto people management model

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 95 KB

english, 1998

19

Self-assessment: Game over?

Longbottom, David

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 103 KB

english, 1998

20

Total quality management at The Dell Primary School

Rowlands, Keith

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 155 KB

english, 1998

21

Quality in the leisure industry: An investigation

Tawse, Emma L., Keogh, William

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 103 KB

english, 1998

22

The links between people management, customer satisfaction and business results

Oakland, John S., Oakland, Susan

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 131 KB

english, 1998

23

A new total quality management frontier: Getting ready to jump the curve

Dervitsiotis, Kostas N.

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 145 KB

english, 1998

24

Delighting the customer: Quality function deployment for quality service design

Ermer, Donald S., Kniper, Mark K.

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 168 KB

english, 1998

25

Maintaining the quality spirit

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 145 KB

english, 1998

26

Core values: The precondition for business excellence

Dahlgaard, Su Mi Park, Dahlgaard, Jens J., Edgeman, Rick L.

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 120 KB

english, 1998

27

Leveraging organizational transformation through incremental and radical approaches to change: Three case studies

Collins, Lee K., Hill, Frances M.

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 115 KB

english, 1998

28

Development of strategies for total quality management in large industrial companies and small and medium-sized enterprises

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 102 KB

english, 1998

29

Excellence in action

Crumley, Hazel, Black, Simon

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 73 KB

english, 1998

30

Best practice and performance within Northeast manufacturing

Prabhu, Vas, Yarrow, David, Gordon-Hart, Graham

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 63 KB

english, 1998

31

Core value deployment: The need for a new renaissance

Dahlgaard, Jens J., Dahlgaard, Su Mi Parkn, Edgeman, Rick L.

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 122 KB

english, 1998

32

Business excellence through a robust development process for innovative products

Pfeifer, T., Siegler, S., Varnhagen, V.

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 106 KB

english, 1998

33

E-Quality leadership

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 142 KB

english, 1998

34

Use of quality practices in manufacturing industries in Malaysia

Aziz, Zalina Abdul, Chan, Joseph Fat-Lam, Metcalfe, Andrew Viggo

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 109 KB

english, 1998

35

Simultaneous estimation of location and dispersion in two-level fractional factorial designs

Holm, Sture, Wiklander, Kerstin

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 87 KB

english, 1998

36

The impact of the European Quality Award model on organizational performance: A Northern Ireland perspective

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 111 KB

english, 1998

37

Providing customer satisfaction

Gorst, Jonathan, Kanji, Gopal, Wallace, William

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 114 KB

english, 1998

38

Managing the quality of management training: The role of the index of client satisfaction

Zaludova, Agnes H., Legat, Vaclav, Nenadal, Jaroslav

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 144 KB

english, 1998

39

Total quality management in Eastern European construction: The paradigm shift

Cosma, Cristina, Duvel, Charles

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 93 KB

english, 1998

40

Identifying the vital few using the European Foundation for Quality Management model

Eskildsen, Jacob K.

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 95 KB

english, 1998

41

Reducing hot mill delays due to poor coil conveyance performance at British Steel Llanwern works

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 79 KB

english, 1998

42

Critical factors for the implementation of total quality management in Italy: An empirical analysis

Ruggieri, Alessandro, Merli, Roberto

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 93 KB

english, 1998

43

Social accountability: The most recent element to ensure total quality management

Punter, Louise, Gangneux, Dominic

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 90 KB

english, 1998

44

Empirical study into quality initiatives implementation order

Ismail, M. Y., Hashmi, M. S. J.

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 80 KB

english, 1998

45

The price of quality: A critical discussion of the Public Sector Quality Award

Larsen, Boje, Haversjo, Tord

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 99 KB

english, 1998

46

Quality improvement through organizational development

Cook, Michael J.

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 95 KB

english, 1998

47

Appreciation for a system: From fragmentation to integration

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 147 KB

english, 1998

48

Best practice benchmarking: Delivering the goods?

Holloway, Jacky, Francis, Graham, Hinton, Matthew, Mayle, David

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 115 KB

english, 1998

49

Human resource issues in quality costs: Results from a longitudinal study

Keogh, William, Atkins, Martin H., Dalrymple, John F.

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 108 KB

english, 1998

50

The use of hoshin kanri planning and deployment systems in the service sector: An exploration

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 123 KB

english, 1998

51

A paradigm for leadership excellence

Edgeman, Rick L., Dahlgaard, Jens J.

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 285 KB

english, 1998

52

People quality in Orb Electrical Steels Ltd

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 75 KB

english, 1998

53

Quality management in real estate

Grover, Richard, Grover, Christine

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 114 KB

english, 1998

54

The target assessment model as an international standard for self-assessment

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 315 KB

english, 1998

55

Quality and quality management at a crossroads

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 164 KB

english, 1998

56

A decision approach to quality and model monitoring

Harrison, P. J., Lai, I. C. H.

Journal:

Total Quality Management

Year:

1998

Language:

english

File:

PDF, 74 KB

english, 1998