Volume 9; Issue 6

Total Quality Management

Volume 9; Issue 6
1

Service quality to service loyalty: A relationship which goes beyond customer services

Kandampully, Jay
Journal:
Total Quality Management
Year:
1998
Language:
english
File:
PDF, 215 KB
english, 1998
2

A review of quality cost surveys

Kumar, Kamlesh, Shah, R., Fitzroy, Peter T.
Journal:
Total Quality Management
Year:
1998
Language:
english
File:
PDF, 145 KB
english, 1998
3

Quality function deployment: How to improve its use

Franceschini, Fiorenzo, Rossetto, Sergio
Journal:
Total Quality Management
Year:
1998
Language:
english
File:
PDF, 247 KB
english, 1998
4

The information requirements of total quality management

Matta, Khalil, Chen, Houn-Gee, Tama, Joseph
Journal:
Total Quality Management
Year:
1998
Language:
english
File:
PDF, 317 KB
english, 1998
7

Measuring service quality: A hybrid methodology

Bennington, Lynne, Cummane, James
Journal:
Total Quality Management
Year:
1998
Language:
english
File:
PDF, 171 KB
english, 1998
8

A benchmarking intervention into an executive team

Glass, Pauline
Journal:
Total Quality Management
Year:
1998
Language:
english
File:
PDF, 199 KB
english, 1998
9

Quality control methods: Towards modern approaches through well established principles

Ghinato, Paulo
Journal:
Total Quality Management
Year:
1998
Language:
english
File:
PDF, 251 KB
english, 1998
10

An evaluation of total quality management activities in Korean companies

Yoo, Hanjoo
Journal:
Total Quality Management
Year:
1998
Language:
english
File:
PDF, 108 KB
english, 1998
11

A framework for measuring quality in engineering education

Owlia, Mohammad S., Aspinwall, Elaine M.
Journal:
Total Quality Management
Year:
1998
Language:
english
File:
PDF, 268 KB
english, 1998