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Volume 9; Issue 6
Main
Total Quality Management
Volume 9; Issue 6
Total Quality Management
Volume 9; Issue 6
1
Service quality to service loyalty: A relationship which goes beyond customer services
Kandampully, Jay
Journal:
Total Quality Management
Year:
1998
Language:
english
File:
PDF, 215 KB
Your tags:
english, 1998
2
A review of quality cost surveys
Kumar, Kamlesh
,
Shah, R.
,
Fitzroy, Peter T.
Journal:
Total Quality Management
Year:
1998
Language:
english
File:
PDF, 145 KB
Your tags:
english, 1998
3
Quality function deployment: How to improve its use
Franceschini, Fiorenzo
,
Rossetto, Sergio
Journal:
Total Quality Management
Year:
1998
Language:
english
File:
PDF, 247 KB
Your tags:
english, 1998
4
The information requirements of total quality management
Matta, Khalil
,
Chen, Houn-Gee
,
Tama, Joseph
Journal:
Total Quality Management
Year:
1998
Language:
english
File:
PDF, 317 KB
Your tags:
english, 1998
5
Benchmarking quality implementation in a service context: A comparative analysis of financial services and institutions of higher education. Part I: Financial services sector
Tang, K. H.
,
Zairi, M.
Journal:
Total Quality Management
Year:
1998
Language:
english
File:
PDF, 230 KB
Your tags:
english, 1998
6
A comparative study of the prioritization matrix method and the analytic hierarchy process technique in quality function deployment
Wang, H.
,
Xie, M.
,
Goh, T. N.
Journal:
Total Quality Management
Year:
1998
Language:
english
File:
PDF, 189 KB
Your tags:
english, 1998
7
Measuring service quality: A hybrid methodology
Bennington, Lynne
,
Cummane, James
Journal:
Total Quality Management
Year:
1998
Language:
english
File:
PDF, 171 KB
Your tags:
english, 1998
8
A benchmarking intervention into an executive team
Glass, Pauline
Journal:
Total Quality Management
Year:
1998
Language:
english
File:
PDF, 199 KB
Your tags:
english, 1998
9
Quality control methods: Towards modern approaches through well established principles
Ghinato, Paulo
Journal:
Total Quality Management
Year:
1998
Language:
english
File:
PDF, 251 KB
Your tags:
english, 1998
10
An evaluation of total quality management activities in Korean companies
Yoo, Hanjoo
Journal:
Total Quality Management
Year:
1998
Language:
english
File:
PDF, 108 KB
Your tags:
english, 1998
11
A framework for measuring quality in engineering education
Owlia, Mohammad S.
,
Aspinwall, Elaine M.
Journal:
Total Quality Management
Year:
1998
Language:
english
File:
PDF, 268 KB
Your tags:
english, 1998
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