Volume 1; Issue 2

CallCenter INTERNATIONAL

Volume 1; Issue 2
1

The Dutch Call Center Industry: Going the extramile

Hans Bach
Journal:
CallCenter INTERNATIONAL
Year:
2008
Language:
english
File:
PDF, 143 KB
english, 2008
2

On the road to globalization

Eva-Susanne Krah, Hans Bach
Journal:
CallCenter INTERNATIONAL
Year:
2008
Language:
english
File:
PDF, 511 KB
english, 2008
3

The call center market in South Africa

Thomas Schaal, Andreas Krensel
Journal:
CallCenter INTERNATIONAL
Year:
2008
Language:
english
File:
PDF, 623 KB
english, 2008
4

Service competence as a key to customer trust

Journal:
CallCenter INTERNATIONAL
Year:
2008
Language:
english
File:
PDF, 426 KB
english, 2008
5

Multichannel service from customer's sight

Journal:
CallCenter INTERNATIONAL
Year:
2008
Language:
english
File:
PDF, 295 KB
english, 2008
6

New ways to measure customer satisfaction level

Kai Motschmann
Journal:
CallCenter INTERNATIONAL
Year:
2008
Language:
english
File:
PDF, 237 KB
english, 2008
7

The eavesdroppers on!

Alexander Jünger
Journal:
CallCenter INTERNATIONAL
Year:
2008
Language:
english
File:
PDF, 539 KB
english, 2008
8

Ganzoni: A Roaring Success

Vera Hermes
Journal:
CallCenter INTERNATIONAL
Year:
2008
Language:
english
File:
PDF, 652 KB
english, 2008
9

Employee-relationships and retention

Vera Hermes
Journal:
CallCenter INTERNATIONAL
Year:
2008
Language:
english
File:
PDF, 628 KB
english, 2008