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Volume 29; Issue 3
Main
Journal of Service Theory and Practice
Volume 29; Issue 3
Journal of Service Theory and Practice
Volume 29; Issue 3
1
Applying Schema Resonance Model in live chat e-service
Song, Xu
,
Christen, Cindy T.
Journal:
Journal of Service Theory and Practice
Year:
2019
File:
PDF, 277 KB
Your tags:
2019
2
How does dysfunctional customer behavior affect employee turnover
Gong, Taeshik
,
Wang, Chen-Ya
Journal:
Journal of Service Theory and Practice
Year:
2019
File:
PDF, 359 KB
Your tags:
2019
3
Customer value cocreation activities
Pham, Tram-Anh N.
,
Sweeney, Jillian C.
,
Soutar, Geoffrey N.
Journal:
Journal of Service Theory and Practice
Year:
2019
File:
PDF, 337 KB
Your tags:
2019
4
Scaring the bras off women
Mayer, Jessica
,
Zainuddin, Nadia
,
Russell-Bennett, Rebekah
,
Mulcahy, Rory Francis
Journal:
Journal of Service Theory and Practice
Year:
2019
File:
PDF, 433 KB
Your tags:
2019
5
Customersâ value co-creation with healthcare service network partners
Kim, Jiyoung
Journal:
Journal of Service Theory and Practice
Year:
2019
File:
PDF, 291 KB
Your tags:
2019
6
Exploring the moderating role of construal levels on the impact of process vs outcome attributes on service evaluations
Tatavarthy, Aruna Divya
,
Chatterjee, Swagato
,
Sharma, Piyush
Journal:
Journal of Service Theory and Practice
Year:
2019
File:
PDF, 661 KB
Your tags:
2019
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