Volume 19; Issue 2

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Quality Management Journal
Volume 19; Issue 2

Quality Management Journal

Volume 19; Issue 2

1

The Relationship Between SERVQUAL, National Customer Satisfaction Indices, and Consumer Sentiment

Kristensen, Kai, Eskildsen, Jacob

Journal:

Quality Management Journal

Year:

2012

Language:

english

File:

PDF, 479 KB

english, 2012

2

Management System Design for Sustainable Excellence: Framework, Practices and Considerations

Latham, John R.

Journal:

Quality Management Journal

Year:

2012

Language:

english

File:

PDF, 404 KB

english, 2012

3

The Road to Maturity: Process Management and Integration of Strategic Human Resources Processes

Ford, Matthew W., Evans, James R., Masterson, Suzanne S.

Journal:

Quality Management Journal

Year:

2012

Language:

english

File:

PDF, 446 KB

english, 2012

4

Building High Performance Government Through Lean Six Sigma: A Leader's Guide to Creating Speed, Agility, and Efficiency

Journal:

Quality Management Journal

Year:

2012

Language:

english

File:

PDF, 220 KB

english, 2012

5

Commentaries on “Management System Design for Sustainable Excellence: Framework, Practices, and Considerations” by John R. Latham, Monfort Institute at the University of Northern Colorado

Journal:

Quality Management Journal

Year:

2012

Language:

english

File:

PDF, 237 KB

english, 2012

6

Latham's Response to Commentaries

Latham, John R.

Journal:

Quality Management Journal

Year:

2012

Language:

english

File:

PDF, 221 KB

english, 2012

7

Onward: How Starbucks Fought for Its Life Without Losing Its Soul

Journal:

Quality Management Journal

Year:

2012

Language:

english

File:

PDF, 238 KB

english, 2012

8

Executive Briefs

Journal:

Quality Management Journal

Year:

2012

Language:

english

File:

PDF, 250 KB

english, 2012

9

India: A Portrait

Kohnen, William

Journal:

Quality Management Journal

Year:

2012

Language:

english

File:

PDF, 242 KB

english, 2012

10

Introduction

Evans, James R.

Journal:

Quality Management Journal

Year:

2012

Language:

english

File:

PDF, 200 KB

english, 2012

11

Introduction

Evans, James R.

Journal:

Quality Management Journal

Year:

2012

File:

PDF, 200 KB

2012

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