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The impact of staff empowerment and communication style on customer evaluations: The special case of service failure
Beverley A. Sparks, Graham L. Bradley, Victor J. CallanVolume:
14
Year:
1997
Language:
english
Pages:
19
DOI:
10.1002/(sici)1520-6793(199708)14:53.0.co;2-5
File:
PDF, 144 KB
english, 1997