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The application of quality function deployment in service quality management
Andronikidis, Andreas, Georgiou, Andreas C., Gotzamani, Katerina, Kamvysi, KonstantinaVolume:
21
Year:
2009
Language:
english
Pages:
15
DOI:
10.1108/17542730910965047
File:
PDF, 364 KB
english, 2009