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Volume 21; Issue 4
Main
The TQM Journal
Volume 21; Issue 4
The TQM Journal
Volume 21; Issue 4
1
The application of quality function deployment in service quality management
Andronikidis, Andreas
,
Georgiou, Andreas C.
,
Gotzamani, Katerina
,
Kamvysi, Konstantina
Journal:
The TQM Journal
Year:
2009
Language:
english
File:
PDF, 364 KB
Your tags:
english, 2009
2
Patient satisfaction and communication as competitive levers in dentistry
Jacques, M
,
Mazzei, Alessandra
,
Russo, Vincenzo
,
Crescentini, Alberto
Journal:
The TQM Journal
Year:
2009
Language:
english
File:
PDF, 353 KB
Your tags:
english, 2009
3
Organisational culture, job satisfaction and higher education service quality
Jacques, M
,
Trivellas, Panagiotis
,
Dargenidou, Dimitra
Journal:
The TQM Journal
Year:
2009
Language:
english
File:
PDF, 164 KB
Your tags:
english, 2009
4
Using critical incident technique (CIT) to capture the voice of the student
Jacques, M
,
Douglas, Jacqueline A.
,
McClelland, Robert
,
Davies, John
,
Sudbury, Lyn
Journal:
The TQM Journal
Year:
2009
Language:
english
File:
PDF, 246 KB
Your tags:
english, 2009
5
Can quality become tangible for health service users?
Jacques, M
,
Ugolini, Marta
Journal:
The TQM Journal
Year:
2009
Language:
english
File:
PDF, 251 KB
Your tags:
english, 2009
6
Mastering performance through quality and networking
Jacques, M
,
Bertezene, Sandra
,
Martin, Jacques
Journal:
The TQM Journal
Year:
2009
Language:
english
File:
PDF, 168 KB
Your tags:
english, 2009
7
Process improvement measures in social area organisations
Jacques, M
,
Antunes, Glória
,
Pires, António
,
Machado, Virgílio
Journal:
The TQM Journal
Year:
2009
Language:
english
File:
PDF, 359 KB
Your tags:
english, 2009
8
Probabilistic expert systems for managing information to improve services
Jacques, M
,
Renzi, M.F.
,
Vicard, P.
,
Guglielmetti, R.
,
Musella, F.
Journal:
The TQM Journal
Year:
2009
Language:
english
File:
PDF, 312 KB
Your tags:
english, 2009
9
Collaborative innovation in tourism: managing virtual communities
Jacques, M
,
Baglieri, D.
,
Consoli, R.
Journal:
The TQM Journal
Year:
2009
Language:
english
File:
PDF, 145 KB
Your tags:
english, 2009
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