Role of quality management capabilities in developing market-based organisational learning capabilities: Case study evidence from four Indian business process outsourcing firms
Ashish Malik, Ashish Sinha, Stephen BlumenfeldVolume:
41
Year:
2012
Language:
english
DOI:
10.1016/j.indmarman.2011.06.037
File:
PDF, 294 KB
english, 2012