Measuring and managing service performance of luxury...

Measuring and managing service performance of luxury stores: development of a balanced scorecard

Ehbauer, Marcella, Gresel, Ronja
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Volume:
33
Language:
english
Journal:
The Service Industries Journal
DOI:
10.1080/02642069.2013.747517
Date:
February, 2013
File:
PDF, 254 KB
english, 2013
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