![](/img/cover-not-exists.png)
Measuring and managing service performance of luxury stores: development of a balanced scorecard
Ehbauer, Marcella, Gresel, RonjaVolume:
33
Language:
english
Journal:
The Service Industries Journal
DOI:
10.1080/02642069.2013.747517
Date:
February, 2013
File:
PDF, 254 KB
english, 2013