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The dynamics of service productivity and value creation: a service life cycle perspective
Janeschek, Sabine, Hottum, Peter, Kicherer, Florian, Bienzeisler, BerndVolume:
33
Language:
english
Journal:
The Service Industries Journal
DOI:
10.1080/02642069.2013.747518
Date:
February, 2013
File:
PDF, 127 KB
english, 2013