Integrating SERVQUAL and Kano’s model into QFD for service...

Managing Service Quality 2001 / 12 Vol. 11; Iss. 6

Integrating SERVQUAL and Kano’s model into QFD for service excellence development

Tan, Kay C., Pawitra, Theresia A.
How much do you like this book?
What’s the quality of the file?
Download the book for quality assessment
What’s the quality of the downloaded files?
Volume:
11
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/EUM0000000006520
Date:
December, 2001
File:
PDF, 1.08 MB
english, 2001
Conversion to is in progress
Conversion to is failed