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Volume 11; Issue 6
Main
Managing Service Quality
Volume 11; Issue 6
Managing Service Quality
Volume 11; Issue 6
1
Integrating SERVQUAL and Kano’s model into QFD for service excellence development
Tan, Kay C.
,
Pawitra, Theresia A.
Journal:
Managing Service Quality
Year:
2001
Language:
english
File:
PDF, 1.08 MB
Your tags:
english, 2001
2
Using SERVQUAL to assess customer satisfaction with public sector services
Wisniewski, Mik
Journal:
Managing Service Quality
Year:
2001
Language:
english
File:
PDF, 239 KB
Your tags:
english, 2001
3
Relationship between measures of service quality and satisfaction of spectators in professional sports
Theodorakis, Nicholas
,
Kambitsis, Chris
,
Laios, Athanasios
Journal:
Managing Service Quality
Year:
2001
Language:
english
File:
PDF, 103 KB
Your tags:
english, 2001
4
Service and technology: opportunities and paradoxes
Jo Bitner, Mary
Journal:
Managing Service Quality
Year:
2001
Language:
english
File:
PDF, 175 KB
Your tags:
english, 2001
5
Service improvements in public services using SERVQUAL
Brysland, Alexandria
,
Curry, Adrienne
Journal:
Managing Service Quality
Year:
2001
Language:
english
File:
PDF, 249 KB
Your tags:
english, 2001
6
Quality evaluation in on‐line service environments: an application of the importance‐performance measurement technique
O’Neill, Martin
,
Wright, Christine
,
Fitz, Frank
Journal:
Managing Service Quality
Year:
2001
Language:
english
File:
PDF, 331 KB
Your tags:
english, 2001
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