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Using SERVQUAL to assess customer satisfaction with public...

Managing Service Quality 2001 / 12 Vol. 11; Iss. 6

Using SERVQUAL to assess customer satisfaction with public sector services

Wisniewski, Mik
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Volume:
11
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/EUM0000000006279
Date:
December, 2001
File:
PDF, 239 KB
english, 2001
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