SERVQUAL: A tool for measuring patients' opinions of...

Total Quality Management 1997 / 08 Vol. 8; Iss. 4

SERVQUAL: A tool for measuring patients' opinions of hospital service quality in Hong Kong

Lam, Simon S. K.
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Volume:
8
Language:
english
Journal:
Total Quality Management
DOI:
10.1080/0954412979587
Date:
August, 1997
File:
PDF, 154 KB
english, 1997
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