Volume 8; Issue 4

Total Quality Management

Volume 8; Issue 4
1

SERVQUAL: A tool for measuring patients' opinions of hospital service quality in Hong Kong

Lam, Simon S. K.
Journal:
Total Quality Management
Year:
1997
Language:
english
File:
PDF, 154 KB
english, 1997
2

What is total quality management … and does it matter?

Boaden, Ruth J.
Journal:
Total Quality Management
Year:
1997
Language:
english
File:
PDF, 267 KB
english, 1997
3

Customers' expectations of public sector services: Does quality have its limits?

Younis, Talib
Journal:
Total Quality Management
Year:
1997
Language:
english
File:
PDF, 238 KB
english, 1997
4

Quality: An evolving concept

Anand, K. N.
Journal:
Total Quality Management
Year:
1997
Language:
english
File:
PDF, 148 KB
english, 1997
5

The new faces of total quality in Europe and the US

Hermel, Philippe
Journal:
Total Quality Management
Year:
1997
Language:
english
File:
PDF, 210 KB
english, 1997
6

The notion of the customer in total quality management

Wood, Michael
Journal:
Total Quality Management
Year:
1997
Language:
english
File:
PDF, 239 KB
english, 1997