Achieving service excellence: a new Japanese approach...

Managing Service Quality 1999 / 02 Vol. 9; Iss. 1

Achieving service excellence: a new Japanese approach versus the European framework

Azhashemi, Masoud A., Ho, Samuel K.M.
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Volume:
9
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604529910248795
Date:
February, 1999
File:
PDF, 66 KB
english, 1999
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