Volume 9; Issue 1

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Managing Service Quality
Volume 9; Issue 1

Managing Service Quality

Volume 9; Issue 1

1

Achieving service excellence: a new Japanese approach versus the European framework

Azhashemi, Masoud A., Ho, Samuel K.M.

Journal:

Managing Service Quality

Year:

1999

Language:

english

File:

PDF, 66 KB

english, 1999

2

Assessing service management effectiveness in a health resort: implications of technical and functional quality

Ferguson, Ronald James, Paulin, Michèle, Pigeassou, Charles, Gauduchon, Romain

Journal:

Managing Service Quality

Year:

1999

Language:

english

File:

PDF, 179 KB

english, 1999

3

Quality customer service: strategic advantage for the Indian steel industry

Sinha, Gautam, Ghoshal, Taposh

Journal:

Managing Service Quality

Year:

1999

Language:

english

File:

PDF, 169 KB

english, 1999

4

ISO 9000 quality assurance in an extreme situation: quality management in a home for multi‐handicapped

Larsen, Bøje, Häversjö, Tord

Journal:

Managing Service Quality

Year:

1999

Language:

english

File:

PDF, 81 KB

english, 1999

5

Total service quality management

Peters, V. John

Journal:

Managing Service Quality

Year:

1999

Language:

english

File:

PDF, 60 KB

english, 1999

6

Making the difference: quality strategy in the public sector

Journal:

Managing Service Quality

Year:

1999

Language:

english

File:

PDF, 165 KB

english, 1999

7

Managerial feedback, organizational values and service quality

Burke, Ronald J.

Journal:

Managing Service Quality

Year:

1999

Language:

english

File:

PDF, 50 KB

english, 1999

8

Effective quality assurance in the personal investment industry: part 2 ‐ a way forward?

Journal:

Managing Service Quality

Year:

1999

Language:

english

File:

PDF, 86 KB

english, 1999