The impact of corporate social responsibility (CSR) and...

Journal of Services Marketing 2013 / 05 Vol. 27; Iss. 3

The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery

Choi, Beomjoon, La, Suna
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Volume:
27
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876041311330717
Date:
May, 2013
File:
PDF, 178 KB
english, 2013
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