Volume 27; Issue 3

Journal of Services Marketing

Volume 27; Issue 3

1

Developing an integrated vision of customer value

Martelo Landroguez, Silvia, Barroso Castro, Carmen, Cepeda‐Carrión, Gabriel

Journal:

Journal of Services Marketing

Year:

2013

Language:

english

File:

PDF, 189 KB

english, 2013

2

Affective and cognitive antecedents of customer loyalty towards e‐mail service providers

Ranganathan, Sampath Kumar, Madupu, Vivek, Sen, Sandipan, Brooks, John R.

Journal:

Journal of Services Marketing

Year:

2013

Language:

english

File:

PDF, 247 KB

english, 2013

3

The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery

Choi, Beomjoon, La, Suna

Journal:

Journal of Services Marketing

Year:

2013

Language:

english

File:

PDF, 178 KB

english, 2013

4

Developing a competitive international service strategy: a case of international joint venture in the global service industry

Lee, Kyuho, Madanoglu, Melih, Ko, Jae‐Youn

Journal:

Journal of Services Marketing

Year:

2013

Language:

english

File:

PDF, 285 KB

english, 2013

5

The impact of reward personalisation on frequent flyer programmes' perceived value and loyalty

Meyer‐Waarden, Lars

Journal:

Journal of Services Marketing

Year:

2013

Language:

english

File:

PDF, 258 KB

english, 2013

6

Store managers, profitability and satisfaction in multi‐unit enterprises

Murray, Lynn M., Evans, Kenneth R.

Journal:

Journal of Services Marketing

Year:

2013

Language:

english

File:

PDF, 347 KB

english, 2013