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Volume 27; Issue 3
Main
Journal of Services Marketing
Volume 27; Issue 3
Journal of Services Marketing
Volume 27; Issue 3
1
Developing an integrated vision of customer value
Martelo Landroguez, Silvia
,
Barroso Castro, Carmen
,
Cepeda‐Carrión, Gabriel
Journal:
Journal of Services Marketing
Year:
2013
Language:
english
File:
PDF, 189 KB
Your tags:
english, 2013
2
Affective and cognitive antecedents of customer loyalty towards e‐mail service providers
Ranganathan, Sampath Kumar
,
Madupu, Vivek
,
Sen, Sandipan
,
Brooks, John R.
Journal:
Journal of Services Marketing
Year:
2013
Language:
english
File:
PDF, 247 KB
Your tags:
english, 2013
3
The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
Choi, Beomjoon
,
La, Suna
Journal:
Journal of Services Marketing
Year:
2013
Language:
english
File:
PDF, 178 KB
Your tags:
english, 2013
4
Developing a competitive international service strategy: a case of international joint venture in the global service industry
Lee, Kyuho
,
Madanoglu, Melih
,
Ko, Jae‐Youn
Journal:
Journal of Services Marketing
Year:
2013
Language:
english
File:
PDF, 285 KB
Your tags:
english, 2013
5
The impact of reward personalisation on frequent flyer programmes' perceived value and loyalty
Meyer‐Waarden, Lars
Journal:
Journal of Services Marketing
Year:
2013
Language:
english
File:
PDF, 258 KB
Your tags:
english, 2013
6
Store managers, profitability and satisfaction in multi‐unit enterprises
Murray, Lynn M.
,
Evans, Kenneth R.
Journal:
Journal of Services Marketing
Year:
2013
Language:
english
File:
PDF, 347 KB
Your tags:
english, 2013
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