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The relationship between customer satisfaction and loyalty:...

The relationship between customer satisfaction and loyalty: Cross-industry differences

Gronholdt, Lars, Martensen, Anne, Kristensen, Kai
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Volume:
11
Language:
english
Journal:
Total Quality Management
DOI:
10.1080/09544120050007823
Date:
July, 2000
File:
PDF, 186 KB
english, 2000
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