Volume 11; Issue 4-6

Total Quality Management

Volume 11; Issue 4-6
1

Charting service quality gaps

Candido, Carlos J. F., Morris, D. S.
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 639 KB
english, 2000
2

Cost of quality: The hidden costs

Krishnan, Suresh Kumar, Agus, Arawati, Husain, Nooreha
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 106 KB
english, 2000
3

Benchmarking institutions of higher education

Wan Endut, Wan Jaafar, Abdullah, Mokhtar, Husain, Nooreha
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 126 KB
english, 2000
4

The managerial drivers of employee satisfaction and loyalty

Eskildsen, Jacob K., Nussler, Mikkel L.
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 144 KB
english, 2000
7

ISO 9000:2000 and the EFQM Excellence Model: Competition or co-operation?

Russell, Steve
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 230 KB
english, 2000
8

Deployment of Six Sigma methodology in Human Resource function: A case study

Wyper, Bill, Harrison, Alan
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 293 KB
english, 2000
10

The process innovation in a competitive telecommunications market: A case study

Hwang, Geehyun, Lee, Jeonghoon
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 116 KB
english, 2000
11

Quality measurement frameworks in the public sector

McAdam, Rodney, Saulters, Robbie
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 102 KB
english, 2000
13

Attractive quality: Its importance and the points of remark

Kondo, Yoshio
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 109 KB
english, 2000
14

Knowledge creation and management: Inseparable twins

Bajaria, H. J.
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 181 KB
english, 2000
16

Emerging countries and business excellence

Martin, Jacques, Weill, Michel
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 162 KB
english, 2000
17

Benchmarking and business paradigm shifts

Dervitsiotis, Kostas N.
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 128 KB
english, 2000
19

Corporate quality management practice in Russia: With international comparisons

Eklof, Jan A., Selivanova, Irina
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 123 KB
english, 2000
20

Total quality management from the Mexican perspective

Orive, Alfredo
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 126 KB
english, 2000
21

Integrated management systems in small and medium enterprises

Douglas, Alex, Glen, David
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 115 KB
english, 2000
22

Box-chart: Combining x and S charts

Chinna, Karuthan, Kadir, Sharifah Latifah Syed A., Abdullah, Mokhtar
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 152 KB
english, 2000
24

W. E. Deming in the new millennium

Gruska, Gregory F.
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 145 KB
english, 2000
25

Issues involved in implementing a balanced business scorecard in an IT service organization

Tate, David
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 144 KB
english, 2000
26

On structural equation modelling for customer satisfaction measurement

Hackl, Peter, Westlund, Anders H.
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 142 KB
english, 2000
28

A practical approach to benchmarking in three service industries

Simpson, Mike, Kondouli, Dimitra
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 138 KB
english, 2000
30

Quality improvement in the construction industry: Three systematic approaches

Ortega, Ilías, Bisgaard, Søren
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 182 KB
english, 2000
32

Process improvement and the human factor

Tonnessen, Tor
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 159 KB
english, 2000
33

Benchmarking a public service business management system

Morling, Peter, Tanner, Steve
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 186 KB
english, 2000
36

Quality: On the threshold or the brink?

Dalrymple, John, Drew, Eileen
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 136 KB
english, 2000
37

The Tao of people-based management

Mak, W. M.
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 128 KB
english, 2000
40

Profound education

Orsini, Joyce Nilsson
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 111 KB
english, 2000
41

The naked truth about business excellence

Hammond, Josh
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 137 KB
english, 2000
42

Upgrading quality in urban mobility systems

Macario, Rosario
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 154 KB
english, 2000
45

Integrating supplier satisfaction with customer satisfaction

Wong, Alfred
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 129 KB
english, 2000
47

Structuring success: A case study in the use of the EFQM Excellence Model in school improvement

Farrar, Mel
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 117 KB
english, 2000
49

Best practice transfer for future competitiveness: A study of best practices

Jarrar, Yasar F., Zairi, Mohamed
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 162 KB
english, 2000
51

Itegration between ISO 9000 and ISO 14000: Opportunities and limits

Renzi, M. F., Cappelli, L.
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 241 KB
english, 2000
52

Scenario planning: A continuous improvement approach to strategy

Wright, A. D.
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 188 KB
english, 2000
53

Delivering organizational excellence by employee values management

Bowden, Phil
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 108 KB
english, 2000
54

Assessing the quality of service provided by market research agencies

Donnelly, Mike, Van't Hull, Selma, Will, Valerie
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 174 KB
english, 2000
56

Satisfaction with distance education: Evaluation of a service template

Long, P. D., Tricker, T., Rangecroft, M., Gilroy, P.
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 165 KB
english, 2000
58

Continuous improvement as seen from groups and 'improvement agents'

Berling, Clas
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 121 KB
english, 2000
59

Quality myths and legends

Addey, John
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 153 KB
english, 2000
61

Ecomanagement quality system: Iso 14000. The state of the art in Italy

Proto, Maria, Supino, Stefania
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 123 KB
english, 2000
63

The case for undergraduate education in quality management

Disney, John, Crabtree, Helen, Harrison, Peter
Journal:
Total Quality Management
Year:
2000
Language:
english
File:
PDF, 131 KB
english, 2000