Measuring customer satisfaction: Why, what and how

Total Quality Management 2000 / 09 Vol. 11; Iss. 7

Measuring customer satisfaction: Why, what and how

McColl-Kennedy, Janet, Schneider, Ursula
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Volume:
11
Language:
english
Journal:
Total Quality Management
DOI:
10.1080/09544120050135434
Date:
September, 2000
File:
PDF, 238 KB
english, 2000
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