Volume 11; Issue 7

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Total Quality Management
Volume 11; Issue 7

Total Quality Management

Volume 11; Issue 7

1

On measurement of intangible assets: A study of robustness of partial least squares

Cassel, Claes M., Hackl, Peter, Westlund, Anders H.

Journal:

Total Quality Management

Year:

2000

Language:

english

File:

PDF, 231 KB

english, 2000

2

Business excellence through customer satisfaction

Kanji, Gopal K., Wallace, William

Journal:

Total Quality Management

Year:

2000

Language:

english

File:

PDF, 377 KB

english, 2000

3

Measuring customer satisfaction: Why, what and how

McColl-Kennedy, Janet, Schneider, Ursula

Journal:

Total Quality Management

Year:

2000

Language:

english

File:

PDF, 238 KB

english, 2000

4

Foundations of the American Customer Satisfaction Index

Anderson, Eugene W., Fornell, Claes

Journal:

Total Quality Management

Year:

2000

Language:

english

File:

PDF, 293 KB

english, 2000

5

Customer satisfaction measurement at Post Denmark: Results of application of the European Customer Satisfaction Index Methodology

Kristensen, Kai, Martensen, Anne, Gronholdt, Lars

Journal:

Total Quality Management

Year:

2000

Language:

english

File:

PDF, 187 KB

english, 2000

6

The effects of satisfaction and loyalty on profits and growth: Products versus services

Edvardsson, Bo, Johnson, Michael D., Gustafsson, Anders, Strandvik, Tore

Journal:

Total Quality Management

Year:

2000

Language:

english

File:

PDF, 245 KB

english, 2000

7

Satisfied customers: Profitable customer relationships: Pharmaceutical marketing: How pharmaceutical sales representatives can achieve economic success through relationship management with settled general practitioners—an empirical study

Scharitzer, Dieter, Kollarits, Harald C.

Journal:

Total Quality Management

Year:

2000

Language:

english

File:

PDF, 260 KB

english, 2000

8

Theory, development and implementation of national customer satisfaction indices: The Swiss Index of Customer Satisfaction (SWICS)

Bruhn, Manfred, Grund, Michael A.

Journal:

Total Quality Management

Year:

2000

Language:

english

File:

PDF, 237 KB

english, 2000

9

New public management: Evaluating the success of total quality management and change management interventions in public services from the employees' and customers' perspectives

Scharitzer, Dieter, Korunka, Christian

Journal:

Total Quality Management

Year:

2000

Language:

english

File:

PDF, 398 KB

english, 2000

10

Customer satisfaction in the Austrian food retail market

Hackl, Peter, Scharitzer, Dieter, Zuba, Reinhard

Journal:

Total Quality Management

Year:

2000

Language:

english

File:

PDF, 330 KB

english, 2000

11

Approaches of Portuguese companies for relating customer satisfaction with business results

André, Margarida M., Saraiva, Pedro M.

Journal:

Total Quality Management

Year:

2000

Language:

english

File:

PDF, 314 KB

english, 2000

12

Book reviews

Journal:

Total Quality Management

Year:

2000

Language:

english

File:

PDF, 165 KB

english, 2000

13

Measuring customer satisfaction on a national level using a super-population approach

Cassel, Claes M.

Journal:

Total Quality Management

Year:

2000

Language:

english

File:

PDF, 228 KB

english, 2000

14

Patient satisfaction and priority setting in ambulatory health care

Eckerlund, Ingemar, Eklöf, Jan A., Nathorstböös, Jörgen

Journal:

Total Quality Management

Year:

2000

Language:

english

File:

PDF, 299 KB

english, 2000

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