Transaction‐specific satisfaction and overall satisfaction:...

Journal of Services Marketing 2000 / 04 Vol. 14; Iss. 2

Transaction‐specific satisfaction and overall satisfaction: an empirical analysis

Jones, Michael A., Suh, Jaebeom
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Volume:
14
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876040010371555
Date:
April, 2000
File:
PDF, 192 KB
english, 2000
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