Volume 14; Issue 2

Journal of Services Marketing

Volume 14; Issue 2

1

Transaction‐specific satisfaction and overall satisfaction: an empirical analysis

Jones, Michael A., Suh, Jaebeom

Journal:

Journal of Services Marketing

Year:

2000

Language:

english

File:

PDF, 192 KB

english, 2000

2

Perceptions of banking services in the wake of bank mergers: an empirical study

Urban, David J., Pratt, Michael D.

Journal:

Journal of Services Marketing

Year:

2000

Language:

english

File:

PDF, 248 KB

english, 2000

3

Consumer intentions to use a service category

Dorsch, Michael J., Grove, Stephen J., Darden, William R.

Journal:

Journal of Services Marketing

Year:

2000

Language:

english

File:

PDF, 338 KB

english, 2000

4

After‐service response in service quality assessment: a real‐time updating model approach

Shaw‐Ching Liu, Ben, Sudharshan, D., Hamer, Lawrence O.

Journal:

Journal of Services Marketing

Year:

2000

Language:

english

File:

PDF, 164 KB

english, 2000

5

The use of quality expectations to segment a service market

Díaz‐Martín, Ana M., Iglesias, Víctor, Vázquez, Rodolfo, Ruiz, Agustín V.

Journal:

Journal of Services Marketing

Year:

2000

Language:

english

File:

PDF, 358 KB

english, 2000